Shipping policy
Key Shipping Information at a Glance
| Item | Details |
|---|---|
| Shipping Cost |
Singapore & Malaysia: Always free — no minimum order required United States, United Kingdom, France, Canada, Australia, UAE: Free on orders over $80 |
| Supported Regions | United States, United Kingdom, France, Canada, Singapore, Australia, Malaysia, United Arab Emirates |
| Shipping Origin | All orders are dispatched from our fulfillment centers in China. |
| Order Processing Time | 1-3 business days |
| Estimated Delivery Time | About 3–5 business days on average (roughly 5–8 calendar days), depending on destination. |
| Contact Email | contact@herbalscentshop.com |
1. Introduction
At HERBAL SCENT, we want your shopping experience to be as seamless as possible. Customers in Singapore and Malaysia enjoy free shipping on every order with no minimum. Customers in the United States, United Kingdom, France, Canada, Australia, and the United Arab Emirates receive free shipping on orders over $80. No hidden fees at checkout.
2. Order Processing and Delivery Time
Order Cut-off: Orders placed before 12:00 PM (GMT+8) are processed on the same business day.
Processing: Each piece is carefully inspected and packaged, requiring 2–5 business days to prepare for shipment.
Delivery: The table below shows our recent average delivery times by destination. Customs clearance in your country may occasionally affect these timelines.
| Destination | Average delivery (business days) | Average delivery (calendar days) |
|---|---|---|
| Singapore | 5 business days | 6 calendar days |
| Australia | 6 business days | 8 calendar days |
| Canada | 6 business days | 9 calendar days |
| United Kingdom | 6 business days | 9 calendar days |
| United States | 7 business days | 10 calendar days |
| France, Malaysia, United Arab Emirates | Typically 6–7 business days | Typically 8–10 calendar days |
Average times are based on recent shipping data and may vary with seasonal volume and local customs processing.
3. Shipping Costs & Thresholds
Singapore & Malaysia: Free shipping on every order — no minimum required. Shipping always shows as $0.00 at checkout.
United States, United Kingdom, France, Canada, Australia & UAE: Free shipping on orders over $80. Orders below $80 will show a shipping fee at checkout. Your full order total is displayed before payment — no surprises.
4. Special Notes
Product Nature: Our herbal-scented accessories are intended for decorative and cultural appreciation. They do not possess medical or medicinal value.
Tracking: A shipping confirmation email with a tracking number will be sent as soon as your order leaves our center.
5. Contact Us
Need help tracking your order? Our team is here for you at contact@herbalscentshop.com.