Terms of service

Optimized Terms of Service

OVERVIEW

Welcome to herbalscentshop.com! The terms “we”, “us” and “our” refer to herbalscentshop.com. herbalscentshop.com operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - SERVICE DESCRIPTION & CUSTOMIZATION

We provide premium herbal-scented accessories, including but not limited to bracelets, car charms, and pendants.

  • Customization: Unless explicitly stated on the product page, we currently provide standardized artisan products and do not offer individual customization services.

  • International Shipping: We support international shipping to specific regions including the USA, UK, France, Canada, Singapore, Australia, Malaysia, and the UAE.

SECTION 2 - ACCOUNT USE AND SECURITY

  • Registration: While you can browse our store as a guest, creating an account may be required for certain features. You are responsible for providing accurate information.

  • Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account.

SECTION 3 - PRICING, TAXES, AND PAYMENT

  • Price Transparency: All prices are displayed in USD (or converted local currency) and are subject to change without notice.

  • Taxes & Customs: Unless otherwise stated, posted prices do not include sales tax, VAT, or import duties. For international orders, customers are responsible for any customs fees or import taxes imposed by their home country.

  • Shipping Fees: Shipping costs are calculated at checkout based on destination and weight. We offer free standard shipping on orders over $100 USD.

  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as displayed at checkout. You represent that you are authorized to use the chosen payment method.

SECTION 4 - SHIPPING, DELIVERY, AND RISK TRANSFER

  • Origin: Orders are dispatched from our fulfillment centers in Hangzhou or Wuhan, China.

  • Cut-off Time: Orders placed before 12:00 PM (GMT+8) are processed on the same day.

  • Risk of Loss: The risk of loss and title for all products pass to you at the time we deliver the goods to the shipping carrier. We are not responsible for delays or losses caused by carriers or customs processing.

SECTION 5 - REFUNDS AND RETURNS

Your purchases are subject to our Refund Policy.

  • Return Policy Link: For detailed steps, please visit https://herbalscentshop.com/policies/refund-policy.

  • Refund Process: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a specified number of days.

SECTION 6 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our intellectual property; (d) to submit false or misleading information; or (e) to upload viruses or malicious code.

SECTION 7 - INTELLECTUAL PROPERTY & OWNERSHIP

All content included on this site, such as text, graphics, logos, and images, is the property of herbalscentshop.com or its content suppliers and protected by international copyright laws. The "HERBAL SCENT" brand name and logo are our exclusive trademarks.

SECTION 8 - LIMITATION OF LIABILITY & TECHNICAL ISSUES

We do not guarantee that our service will be uninterrupted or error-free. To the maximum extent permitted by law, herbalscentshop.com shall not be liable for any technical issues, server downtimes, or data loss arising from the use of our website or Shopify’s hosting services.

SECTION 9 - GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where herbalscentshop.com is headquartered. Any disputes arising from these terms shall be resolved through good-faith negotiations or, if necessary, in the competent courts of said jurisdiction.

SECTION 10 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@herbalscentshop.com.