Herbal Scent Shop Return and Refund Policy

Thank you for shopping at Herbal Scent Shop. We are committed to providing you with quality products and a pleasant shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

- You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

- Please note that our herbal scent bracelets are designed to provide a soothing effect through their aroma, but they are not medical products and are not intended to diagnose, treat, cure, or prevent any disease. Subjective differences in personal perception of the aroma's effect will not be considered the sole reason for a return, unless the product has a quality issue.

2. Return Process

Before returning an item, please contact us via email at contact@herbalscentshop.com with your order number and reason for return. We will guide you through the return steps.

- Return Address: As our products are shipped from China, the return address will be provided on a case-by-case basis. Please ensure you wait for our instructions before mailing back any items.

- Return Shipping Costs: Unless the item is defective or an error occurred in shipping, you will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

- Customs Duties and Taxes: If the return involves international shipping, any potential customs duties, taxes, or clearance fees incurred will be the responsibility of the customer.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

- If your return is approved, we will initiate a refund to your original method of payment within a certain amount of days. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Exchanges and Reshipments

We are committed to ensuring you receive perfect items. If your item is defective, damaged, or incorrect, we prioritize arranging a free reshipment for you.

- Please contact us immediately at contact@herbalscentshop.com within 7 days of receiving your order, providing your order number and clear photos or videos of the product issue.

- We will assess the situation, and once confirmed, we will promptly arrange to reship the same item to you at no additional cost, without requiring you to return the original item. The shipping cost for the reshipped item will be covered by us.

- If the original item is out of stock or you prefer not to receive a reshipment, we will arrange a refund or exchange according to your preference.

6. Contact Us

If you have any questions on how to return your item to us, contact us at contact@herbalscentshop.com.

Shipping Policy

1. Introduction

Welcome to our cross-border e-commerce independent store! This shipping policy aims to provide you with detailed information regarding all orders shipped from China to the United States. We are committed to ensuring that your Traditional Chinese Medicine (TCM) bracelet products are delivered to you safely and in a timely manner. Please read this policy carefully to understand our shipping process, estimated delivery times, costs, and any customs duties and taxes you may be responsible for.

2. Origin and Destination

All orders are shipped from mainland China to addresses within the United States.

3. Order Processing Time

After you successfully place an order and complete payment, we typically require 14 business days (excluding weekends and public holidays) to process your order. Order processing includes item selection, quality inspection, packaging, and preparation of export customs documents. During special periods (such as holidays, major promotional events, or force majeure), order processing time may be extended, and we will notify you in advance on our website.

4. Shipping Methods, Estimated Delivery Times, and Costs

To ensure your order is delivered in the most cost-effective and secure manner, we will select the optimal shipping method based on product characteristics, destination, and real-time logistics conditions. Please note that the following delivery times are estimates, and actual delivery times may be affected by uncontrollable factors such as customs clearance, weather, and peak logistics periods.

- Estimated Delivery Time: Based on the shipping method we choose, delivery is typically estimated to be within **14-30 business days**.

- Shipping Costs: All shipping costs will be calculated and displayed automatically at checkout based on the product's weight, volume, and destination.

- Free Shipping Promotions: We may offer free shipping promotions from time to time; please refer to website announcements for specific conditions.

We will primarily utilize the following types of logistics services: international commercial express (such as DHL, FedEx, UPS), dedicated line logistics (such as US special lines), or postal small packages (such as China Post EMS/Air Parcel). Each of these services has its own characteristics, and we will make our selection based on a comprehensive consideration of timeliness, cost, and security.

5. Customs Duties, Taxes, and Clearance

According to regulations from the U.S. Customs and Border Protection (CBP), all imported goods may be subject to customs duties, import taxes, and related fees. Please be aware of the following important information:

5.1 Responsibility for Duties and Taxes

- Recipient's Responsibility: For all orders shipped from China to the United States, any import duties, taxes (including but not limited to sales tax, use tax, value-added tax, etc.), and customs clearance fees incurred are the responsibility of the **recipient (i.e., you)**. These fees are not included in the product price and shipping costs you paid.

- Update on $800 De Minimis Exemption Policy: Please note that starting from August 29, 2025, the U.S. will fully suspend or abolish the customs duty exemption policy for imported packages valued under $800. This means that even low-value goods may be subject to regular import duties and taxes. We strongly recommend that you check the latest U.S. import policies before placing an order.

5.2 Customs Clearance Process

- Declaration Information: To ensure smooth customs clearance, please provide accurate and complete recipient information (including name, address, contact number, and email address) when placing your order. We will truthfully declare product information and value based on the actual situation of your order.

- Customs Inspection: Your package may be randomly inspected upon arrival at U.S. customs. If customs requires you to provide additional information or documents, please cooperate actively to facilitate the prompt release of your package. You will be responsible for any delays in customs clearance or package returns resulting from your failure to provide the required information in a timely manner.

6. Special Notes on Traditional Chinese Medicine (TCM) Bracelets

Our TCM bracelet products are designed and manufactured in strict compliance with relevant regulations. However, due to the special nature of TCM products, the U.S. Food and Drug Administration (FDA) has strict regulations regarding their import. To ensure smooth customs clearance of your order, please note the following:

- Product Attributes: Our TCM bracelets are primarily sold as decorative items or cultural products and do not possess therapeutic properties for treating diseases. We do not promote any medical or medicinal value for them.

- Ingredient Transparency: The material composition of all bracelets will be clearly listed on the product detail page. We guarantee that our products do not contain any endangered plant or animal ingredients.

- FDA Regulation: If your order is classified as a drug by the FDA, it may require additional approval or face the risk of being returned. We recommend that you familiarize yourself with the latest U.S. FDA regulations regarding the import of TCM products before purchasing.

7. Order Tracking

After your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to check the real-time status of your package on our website or the official website of the carrier.

8. Receipt and Inspection

Upon receiving your package, please ensure to inspect the package for completeness and verify that the quantity and type of goods match your order in the presence of the delivery person. If there is any damage, loss, or discrepancy, please take photos immediately as proof, refuse to sign for the package, and contact our customer service team.

9. Returns and Refunds

For information regarding our returns and refunds policy, please refer to the "Returns Policy" page on our website.

10. Contact Us

If you have any questions about this shipping policy or encounter any issues during shipping, please feel free to contact our customer service team via contact@herbalscentshop.com. We are dedicated to serving you.

Last updated: September 13, 2025